Pros:
1. Low startup costs – As compared to starting a full-time customer service business, the cost of setting up a contract customer service business is much lower. All you need is a computer, internet connection and phone line to get started.
2. Flexibility – Contract customer service businesses provide you with the flexibility to work when it is convenient for you and to create your own schedule. You can work full or part time, depending on your needs.
3. Additional income – A contract customer service business provides an excellent opportunity to make some extra money on the side or even to become your own full-time business.
Cons:
1. Limited customer base – When you are running a contract customer service business, it can be difficult to find clients who are willing to pay for your services. It may take some time and effort to build up a stable client base.
2. Lack of benefits – Since you are working as an independent contractor, you are not eligible for any of the usual employee benefits such as health insurance or retirement plans.
3. Stressful environment – The customer service industry is extremely demanding and there can be a lot of pressure to meet deadlines and provide excellent service. This can be quite stressful, especially if you are not prepared or equipped to handle it.