Pros And Cons Of Starting A Customer Service Consulting Business


1. Increased income potential- With customer service consulting, you can charge per hour or work with clients on a retainer basis to make more consistent income.

2. Flexible hours- You can choose when and how often you want to work, giving you more control over your schedule.

3. Opportunity to specialize- As a customer service consultant, you can focus on specific areas of expertise and develop deeper knowledge in those areas.

4. Help others succeed- By helping clients create better customer service practices, you’re enabling them to grow their business and reach their goals.


1. Lack of consistent work- There is no guarantee that you will have a steady flow of customers or retainers, so you need to be prepared for periods of instability.

2. Time consuming- Consultants are often required to spend long hours working on their clients’ projects and can be on-call for urgent requests.

3. Competitive marketplace- There are many other customer service consultants vying for clients, so you need to have a competitive edge and stand out from the rest.

4. Cost of start up- Starting your own business requires money and resources, which can be hard to come by if you’re not already established.