Dear Hiring Manager,
I am writing to apply for the position of Technical Customer Support Team Leader at ABC Company. I believe that my combination of technical customer support and team leadership experience make me an ideal candidate for this role.
My background includes three years in customer support for a software product, during which I sustained a 95% customer satisfaction rating. During this time, I developed excellent troubleshooting skills that enabled me to quickly and effectively resolve complex technical issues. To further improve the customer experience, I also created an extensive knowledge base resource to help customers find quick solutions on their own.
I understand that the Technical Customer Support Team Leader position requires a leader with strong technical and interpersonal skills. I have five years of experience leading teams, ranging from three to eight people. In my most recent role as a team leader, I increased efficiency by 25% and oversaw a significant growth in customer satisfaction ratings from 82% to 95%.
I am confident that I have the skills and experience to be successful in this position. My customer service, technical, and leadership abilities make me an ideal candidate for the Technical Customer Support Team Leader role at ABC Company.
Thank you for your time and consideration.