Dear Hiring Manager,
I am writing to apply for the role of Contact Center Scheduler, Sr. at XYZ company. I have over 10 years of experience in customer service and contact center operations, and believe that my expertise can be used to help your team succeed.
From my current position as a Contact Center Scheduling Manager at ABC Company, I have honed a strong understanding of the complex customer service environment and how to create efficient shift schedules that utilize resources effectively. This has enabled me to maximize staff productivity while keeping labor costs in-line with budget constraints. I am also adept at creating and maintaining employee records, tracking attendance and staffing levels, and providing hands-on customer service support.
My strong organizational skills combined with my excellent customer service background make me an ideal candidate for this position. I am confident that I will be a valuable asset to XYZ Company and the Contact Center Scheduling team. Please feel free to reach out to me if you have any additional questions regarding my qualifications.
Thank you for your time and consideration.